Last updated: 9 November 2026
These terms apply when you book Octopus Oasis Old Town (AL 147741) or Octopus Oasis Hill View (AL 176564) in Lagos, Portugal, directly on octopusoasis.com. If you book through Airbnb or Booking.com, that platform’s terms and cancellation policy apply instead.
1. Who you are booking with
Old Town is operated by Anna. Hill View is operated by Jakub and co-hosted by Anna. Both are registered as Alojamento Local in Portugal. You can reach us at anna@octopusoasis.com or on WhatsApp at +351 914 935 844.
2. Making a booking
Your booking is confirmed once you receive our confirmation email. We manage bookings through Hostex, and your invoice is issued through Hostkit, our certified invoicing system. Please make sure the number of guests is correct. Old Town sleeps up to 3 guests and Hill View up to 4. Pets are welcome and always stay free.
3. Prices and payment
Prices are shown in euros. Old Town prices include 6% VAT (IVA). Hill View does not charge VAT. A cleaning fee is added and shown at checkout.
- 50% of the total is charged when you book. The remaining 50% is charged automatically to the same card 30 days before arrival.
- If you book less than 30 days before arrival, the full amount is paid when you book.
- If the second payment cannot be charged, we will contact you. If the balance is still not paid, we may cancel the booking under the cancellation terms below.
4. Discount codes
Code OCTO10 gives 10% off the accommodation price of a direct booking on octopusoasis.com. Codes cannot be combined, cannot be exchanged for cash, and cannot be applied to a booking after it is made.
5. Cancellations and changes
- Cancel within 24 hours of booking: full refund.
- Cancel 30 days or more before arrival: full refund.
- Cancel between 7 and 30 days before arrival: 50% refund.
- Cancel less than 7 days before arrival, do not arrive, or leave early: no refund.
If you cancel, any security deposit already paid (section 7) is refunded in full. We strongly recommend travel insurance. If we ever have to cancel your stay, you get a full refund. To change your dates, message us. Changes depend on availability and may change the price.
6. Your stay
- Check-in from 3pm, check-out by 11am.
- Portuguese law requires us to register foreign guests with the authorities (SIBA). We will ask for the ID details of every guest before arrival.
- No smoking or vaping inside. No parties or events.
- Quiet hours are 11pm to 7am. Both apartments are in residential buildings with neighbours.
7. Security deposit and damage
We ask for a refundable security deposit of €300 per stay. It is charged to your card when you complete the online check-in before your stay. We share the apartment address and entry details on the day of check-in. If there is no damage, missing item or breach of the house rules, we refund the deposit in full after checkout, once the apartment has been checked. Please tell us about any breakage during your stay. Accidents happen and small things are fine. If something is damaged beyond normal wear, we will show you photos and the repair or replacement cost and deduct it from the deposit. If the cost is more than the deposit, you agree to pay the difference.
8. Our responsibility
If something in the apartment stops working, tell us and we will fix it as quickly as we can. We are not responsible for disruption outside our control, such as works on neighbouring buildings, utility outages or weather.
9. Personal data
We use your details only to manage your booking and to meet our legal obligations. See our Privacy Policy.
10. Complaints
If something is not right, please tell us first so we can put it right. You can also use the Livro de Reclamações Eletrónico (official complaints book). These terms are governed by Portuguese law.